Frequently Asked Questions
Everything you need to know about your ride and our services.
How do I know which bike size is right for me?
Each bike listing features a comprehensive size guide based on height and inseam measurements. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability.
Do the bikes come fully assembled?
To ensure safe shipping, bikes are delivered 85% to 95% assembled. You will typically need to install the front wheel, handlebars, pedals, and seatpost. We provide all necessary tools and a step-by-step video guide.
What is your return policy for bicycles?
We offer a 30-day trial period. If you are not satisfied with your purchase, you can return the bike in its original packaging. Please note that a restocking fee may apply if the bike shows significant signs of wear.
How much does shipping cost and how long does it take?
We offer free standard shipping on all bikes within the continental US. Delivery typically takes 3-7 business days depending on your location. Accessories ordered separately may incur a small shipping fee.
Do BikesOnline products come with a warranty?
Yes, all our bikes come with a manufacturer's warranty covering frame defects for life and components for 1-2 years, depending on the specific brand and model.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm, allowing you to pay for your ride in monthly installments.